A seasoned traveler – who specializes in hiring managers and identifying strong team leaders – recently wrote in to recognize Envoy Lead Station Agent Renee Rastoskey in Kalamazoo (AZO) for her outstanding service.

“I’ve never once been treated as well as I was today by Renee,” he wrote. “From check-in at the ticket counter to the gate during my delay, she went so out of her way, without me saying or doing anything whatsoever. I’m going to stick to flying out of AZO because she works here – great experience.”

Way to go, Renee!