In June, the Envoy team in Evansville, Ind. (EVV) celebrated their recent American Airlines Customer Cup win for the first quarter of 2024 (1Q24).
“I am incredibly proud of your hard work and dedication to excellence,” said Derrick Ford, EVV Envoy General Manager during the celebration. “We believe that every customer, every bag, and every flight matters. This award is a testament to each of your efforts to make sure that value holds true.”
“This win is all about you and the quality service you provide to our passengers daily,” said Envoy Vice President of Airport Services Planning Kevin Ward, who traveled to EVV to congratulate the team on their win. “Because of the great service you deliver every day, customers have a great experience when traveling through EVV. Thank you for your dedication and for providing outstanding service every day.”
Earning this award is no small feat – the Envoy team at EVV outperformed 46 other stations of similar size and operational likeness in their category to take home the prize. The team also saw their highest historical on-time departure performance (D0) on record during this time – way to go, team EVV and congratulations on the win!
What is the Customer Cup?
The Customer Cup is a quarterly award and celebration organized by American Airlines to recognize stations that demonstrate the strongest performance in Customer Experience.
How do you win?
Each station across the AAG network – both domestic and international – competes against others of the same size and operational likeness. Stations are measured by performance in several metrics, including:
- Departure Dependability (D0)
- Turn Dependability (T0)
- Baggage Performance (MBR)
- Customer Feedback & Airport Experience
What do stations win?
Every quarter, winning stations receive the Customer Cup to recognize the efforts of employees at that station.