In the bustling Los Angeles International Airport (LAX), Major Brown stands out not just for his role as Envoy LAX Lead Customer Assistance Representative (CAR) but for his remarkable ability to inspire and uplift those around him. His recent recognition with the Envoy President’s Award highlights the extraordinary impact of his positive spirit, selflessness and dedication.
A Journey of Resilience and Service
Major’s journey to receiving the Envoy President’s Award is as inspiring as it is heartfelt. Initially working on the ramp at LAX, he faced a significant turning point when his brother fell ill and could no longer walk. This personal challenge ignited a profound calling within Major to become a CAR. His decision was fueled by a deep sense of responsibility and an unwavering Christian faith, which guided him to use his experience to help others.
Raised in a family deeply rooted in military service, religious values, and community engagement, Major’s upbringing shaped his character. His own service in the Army instilled in him the virtues of hard work, discipline, and an optimistic outlook. These qualities have since become cornerstones of his approach to life and work.
A Beacon of Positivity and Selflessness
Described as the “most positive person ever” by colleagues, his presence at LAX is characterized by an infectious enthusiasm and a genuine desire to make others smile. Major’s approach to work is deeply selfless he is known for always thanking others before discussing his own contributions. This humility and gratitude are central to his philosophy of living in the moment and continuously striving for excellence.
His mantra, “don’t worry about the day before, there’s more good to do today,” reflects his commitment to maintaining a forward-looking perspective. Major believes in maximizing each day’s potential and starting anew with each sunrise, which drives his personal success and motivates those around him.
Major’s influence extends far beyond his immediate responsibilities. During training sessions, his motivational words and positive outlook made a profound impact on new hires, many of whom were transitioning from long-standing positions or entering the workforce for the first time. His encouragement, patience, and willingness to share his experiences helped ease their fears and instill confidence.
Major’s legacy is one of inspiration and, illustrating that with resilience, compassion and a commitment to others. He’s proof that, it’s possible to achieve greatness and touch lives in profound ways, and these values make him a deserving recipient of the Envoy President’s Award.