Work at the Airport with Envoy!

The Runway to Your Career Goals

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Keep us running smoothly, efficiently, and on time

Imagine a career that keeps you on your toes and rewards you with extraordinary benefits. As a Customer Service Agent at Envoy Air, your role is pivotal, and the perks are sky-high.

Travel Privileges

Health & Life Benefits

Competitive Pay + Profit Sharing

401K Match

Paid Time Off

Career Growth

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How you'll make an impact

  • Provide efficient, friendly service to all of our customers
  • Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
  • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
  • Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
  • Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Why you'll love it here

Our team of experienced mentors and trainers are here to guide you every step of the way.
Access world-class training facilities and resources to enhance your skills and expertise.
Enjoy endless opportunities for career advancement within the American Airlines Group.
We offer competitive pay, comprehensive benefits, and flight privileges on American Airlines, the world’s largest global airline network.
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Who are we looking for?

  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
  • Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
  • Flexible to work additional hours with short notice when operationally necessary
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Must be customer focused, detail oriented, and interested about the airline industry
  • Able to communicate in a clear, polite, and friendly manner
  • Must be comfortable working with computers and ability to learn new computer programs
  • Must be able to read, write, fluently speak, and understand the English language
  • Authorized to work in the United States without sponsorship

Ready For Take Off?

Let Envoy Take Your Career to New Heights

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